MCP server
Intercom MCP server
Intercom's official hosted MCP server lets AI search conversations, contacts, companies and help articles, create articles and add notes.
- Official server
- CRM and sales
At a glance
- Maintained by
- Intercom
- Tools exposed
- 10 listed below
- Reviewed
- September 24, 2026
Why it matters
What it does and why it matters
Intercom handles customer messaging and support for many software companies. Its official hosted MCP server lets an assistant search and fetch conversations, contacts and companies, search help articles, create articles and add internal notes. It is available for US and EU workspaces.
Product and support teams can ask questions such as "what are customers saying about the new billing page" and get answers drawn from real conversations.
Most tools read data. Creating articles and adding internal notes are the main write actions. Conversations contain personal data, so we limit who can connect the server and avoid exporting conversation text into other tools.
Used well, it closes the loop between support and product: the questions customers ask most often become help articles, and patterns in conversations reach the product team in days instead of months.
Use cases
Best business use cases
Customer context
Help center gaps
Draft articles
Internal notes
Tools
Available tools
Tool names as published by the maintainer at review time. Versions change, so check the repository for the current list.
Read and write: Mostly read (conversations, contacts, companies); write for Help Center articles and internal notes.
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searchSearch conversations and contacts.
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fetchGet full details of a resource by ID.
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search_conversationsSearch conversations with filters.
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get_conversationGet one conversation.
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search_contactsSearch contacts.
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get_contactGet a contact's details.
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list_companiesList companies.
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search_articlesSearch Help Center articles.
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create_articleCreate a Help Center article.
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add_internal_noteAdd a teammate-only note to a conversation.
Workflows
Example workflows
Find help center gaps
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1
Search conversations from the last month.
-
2
The assistant groups common questions.
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3
It searches existing articles.
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4
It lists questions without an article.
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5
It drafts articles for review.
Prepare for a customer call
-
1
Name the customer.
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2
The assistant finds the contact and company.
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3
It summarizes recent conversations.
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4
It lists open issues.
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5
The account manager goes in prepared.
Prompts
Example prompts
“What are customers saying about the new billing page this month?”
“Summarize the recent conversations with Harbor Group.”
“Which common questions have no help article yet?”
Setup
Installation and configuration
Examples for Claude Desktop and Claude Code. Replace the placeholder values with your own keys, and store secrets outside version control.
Claude Desktop: claude_desktop_config.json
{
"mcpServers": {
"intercom": {
"command": "npx",
"args": [
"mcp-remote",
"https://mcp.intercom.com/mcp"
]
}
}
}Claude Code: terminal
claude mcp add --transport http intercom https://mcp.intercom.com/mcp- Hosted server: https://mcp.intercom.com/mcp (EU: https://mcp.eu.intercom.com/mcp; SSE endpoints deprecated).
- Needs: OAuth (recommended) or Bearer Intercom API token..
Security
Security considerations
-
Right user, right access
Connect with a user whose CRM role fits the task, not an admin.
-
Start read-only
Begin with lookups. Add create and update actions one at a time.
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Customer data
Conversations hold personal data. Limit access and avoid exporting text.
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Audit changes
Review records changed through the assistant, especially in the first weeks.
Related servers
Servers that pair well with it
Zendesk
A community MCP server that lets AI read Zendesk tickets, comments and attachments, create tickets and add comments.
HubSpot
HubSpot's official hosted MCP server lets AI search and manage CRM records, query CRM data and work with marketing emails, pages and posts.
Notion
Notion's official hosted MCP server lets AI search and read pages, create and update pages and databases, query data and add comments.
Keep exploring
Solutions and services that use it
Related services
View all related services- MCP integration Connect AI assistants to your CRM, files, databases and tools through Model Context Protocol servers, with safe permissions.
- CRM integration Connect your CRM to forms, email, billing and support so customer records stay complete without typing.
- AI agents AI that takes actions in your systems, such as qualifying leads or processing requests, with people checking the results.
- AI chatbots Website and messaging chatbots that answer common questions well and hand everything else to a person.
- AI Product Development AI agents, knowledge assistants, copilots and document automation built into the way your team already works.
- Landing pages Single-purpose pages for a campaign, a launch or a product, built to load fast and test quickly.
Solutions
View all solutions- AI lead qualification Score, research and route every new inquiry so your team talks to the best leads first.
- AI sales research agent Short, sourced briefings on each prospect before a call, drafted by an AI agent from public information and your CRM.
- AI support agent An assistant that answers routine questions from your own content, checks orders and hands anything else to a person.
- Internal help desk assistant An assistant in Slack or Teams that answers policy and how-to questions from your handbooks and opens tickets when needed.
- Knowledge assistant (RAG) Ask a question in plain words and get an answer from your own documents, with links to the sources.
- Meeting notes automation Transcribe meetings and calls, summarize decisions and push action items into your CRM or project tool.
Industries
View all industries- Professional services Client portals, proposal drafting, knowledge assistants and internal tools for consultancies, agencies and firms.
- Real estate Listing sites, lead handling, CRM automation and document workflows for agencies, brokers and developers.
- Recruiting and staffing Candidate screening assistants, ATS integrations, interview notes and onboarding automation for recruiters and staffing firms.
- Marketing agencies Landing pages, content workflows, client reporting and white-label development capacity for marketing agencies.
Guides and articles
View all guides and articles- What are AI agents and how do businesses use them? What AI agents are, real business uses, the controls they need and how to start with one safely.
- How to connect AI to your CRM Connect AI assistants to HubSpot, Salesforce or other CRMs safely, with the tasks worth automating first.
- AI chatbot vs AI agent What separates a chatbot that answers from an agent that acts, and when you need each.
- What is the Model Context Protocol? A business guide to MCP: what it is, how MCP servers work, who supports it and how to start using it.
- How to build an AI workflow with MCP servers Plan, connect and test an AI workflow that uses MCP servers, from a single task to a reliable process.
Glossary terms
View all glossary terms- Chatbot A chatbot is software that holds a conversation with people through text or voice, answering questions or completing simple tasks.
- RAG RAG, or retrieval-augmented generation, is a method where an AI system first finds relevant passages in your documents, then answers using only those passages.
- AI agent An AI agent is software that uses a language model to plan steps, call tools and act toward a goal, instead of only answering one question.
- CRM A CRM, or customer relationship management system, stores contacts, companies, deals and interactions so a team can manage its customer relationships in one place.
- MCP server An MCP server is a program or hosted service that exposes a system's data and actions as tools that AI assistants can use through the Model Context Protocol.
- Model Context Protocol The Model Context Protocol, or MCP, is an open standard for connecting AI assistants to external tools and data in a consistent way.
FAQ
Questions people ask us
Have a question that is not here? Ask us directly.
Yes. Intercom hosts it.
US and EU workspaces at review time.
It adds internal notes and creates articles. Customer replies stay with your team.