Construction and facilities In active development
A facility management platform that replaced spreadsheets and phone calls
Every request, inspection and cost for every building now lives in one place, with a clear owner and status.
Industries
Software and AI for clinics and care providers
Clinicians should spend their time with patients, not with forms and phones. We build booking, intake and admin tools that take work off the front desk, with patient data handled carefully.
Common challenges
What slows this industry down
Clinics, therapy practices, dental offices and care providers carry a heavy administrative load. Patients call to book and rebook, fill in the same forms at every visit and ask questions the front desk answers many times a day. Staff search policy documents and guides for answers while patients wait.
Much of this work can be simplified without touching clinical decisions. Online booking, digital intake, reminders and internal search save hours each week. They also reduce no-shows and errors from retyped forms.
Patient data needs extra care. In the United States, HIPAA rules apply to health information, and any AI or cloud service that handles it must be covered by a business associate agreement. We design around those rules from the start, keep patient data out of AI tools unless it is covered, and keep clinicians in charge of every medical decision. We do not build diagnostic tools.
A busy front desk
Phones ring all day with booking, rescheduling and routine questions.
No-shows and gaps
Missed appointments leave gaps in the schedule that are hard to fill at short notice.
Paper intake forms
Patients fill in the same forms on paper, and staff type them into the practice system.
Policies and procedures
Staff search long documents to find the right procedure, form or billing rule.
Privacy rules
Every tool that touches patient information must meet privacy and security requirements.
What we build
What we build for this industry
The services clinics and care providers ask us for most often.
Web applications
Custom browser-based software for the work your team does every day, from booking tools to operations systems.
RAG knowledge assistants
Assistants that answer questions from your own documents and show where each answer came from.
Voice AI
Speech to text, call summaries and voice assistants that take bookings or answer routine calls.
User management and authentication
Sign-up, login, roles and permissions done properly, including single sign-on for business customers.
Solutions that fit
Problems we solve here most often
Scheduling automation
Let customers book, change and confirm appointments themselves, by web, chat or phone, with reminders that cut no-shows.
Internal help desk assistant
An assistant in Slack or Teams that answers policy and how-to questions from your handbooks and opens tickets when needed.
AI document processing
Read forms, applications, IDs and statements, extract the fields you need and route each document for the right review.
Compliance tracking
Track filing deadlines, licenses and obligations in one place, with reminders and AI summaries of relevant rule changes.
Similar work
Similar work from other industries
Finance and accounting In use
A payroll system that turned a monthly build into a monthly review
Payroll is calculated from recorded inputs, reviewed once and sent as payslips in a single batch, with every change logged.
SaaS and startups Design stage
Designing a goal tracker that measures effort, not streaks
A product design built around handwritten daily proof, locked plans and honest self-scoring. The build is in progress.
In practice
What it looks like in practice
An illustrative walk-through, not a client story.
A physical therapy practice with three locations moves booking online. New patients pick a location and a time, then complete intake forms on their phone before the first visit. The forms go into the practice system without retyping, and the therapist sees them before the patient arrives.
Reminders go out by text two days and two hours before each visit, with a link to reschedule. Staff use an internal assistant to answer questions such as how to handle a billing code or which form a new insurance plan needs. The assistant answers only from the practice handbook and shows the source. It never sees patient records, and it has no part in treatment decisions. Front desk staff now spend more of their day with the patients in front of them and less on the phone.
Where to start
Where most healthcare teams start
Most practices start with online booking and reminders, because they reduce phone calls and no-shows quickly. Digital intake forms connected to your practice system through a secure web application usually come next.
Larger providers then add an internal help desk that answers staff questions from policies and guides, built as a knowledge assistant. Every project starts with a review of what data it touches and which agreements are needed.
Models and tools
MCP servers and AI models that matter here
These connect AI to the tools this industry already uses. We pick per project and test on real data first.
- Google CalendarGoogle's own Calendar MCP server lets AI list calendars and events, create, update and delete events, respond to invites and suggest times.
- TwilioTwilio's MCP servers: a hosted docs server in public beta for searching Twilio documentation, and an alpha server that exposes Twilio APIs.
- Microsoft TeamsMicrosoft's Teams MCP server, part of its Work IQ preview, lets AI list and read chats and channels and post messages and replies.
- Claude Sonnet 5Anthropic's balance of speed and intelligence: a strong everyday model for assistants, document work, tool calling and coding.
Keep exploring
More for healthcare
Related services
View all related services- Web applications Custom browser-based software for the work your team does every day, from booking tools to operations systems.
- RAG knowledge assistants Assistants that answer questions from your own documents and show where each answer came from.
- Voice AI Speech to text, call summaries and voice assistants that take bookings or answer routine calls.
- User management and authentication Sign-up, login, roles and permissions done properly, including single sign-on for business customers.
- Mobile App Development iOS, Android and cross-platform apps with the backend and APIs they need, taken all the way to the app stores.
- AI Product Development AI agents, knowledge assistants, copilots and document automation built into the way your team already works.
Solutions
View all solutions- Scheduling automation Let customers book, change and confirm appointments themselves, by web, chat or phone, with reminders that cut no-shows.
- Internal help desk assistant An assistant in Slack or Teams that answers policy and how-to questions from your handbooks and opens tickets when needed.
- AI document processing Read forms, applications, IDs and statements, extract the fields you need and route each document for the right review.
- Compliance tracking Track filing deadlines, licenses and obligations in one place, with reminders and AI summaries of relevant rule changes.
- Feedback analysis Read every review, survey and ticket, group them by theme and sentiment, and show what customers keep asking for.
- Knowledge assistant (RAG) Ask a question in plain words and get an answer from your own documents, with links to the sources.
Industries
View all industries- Hospitality and travel Booking sites, guest messaging, review analysis and multilingual content for hotels, tour operators and travel businesses.
- Vacation rentals Booking websites, owner and guest portals, turnover scheduling and guest messaging for rental operators.
- Home services Booking, dispatch, quotes, invoicing and reviews for plumbers, electricians, cleaners and other home service businesses.
- Tax and compliance services Client portals, document checklists, case queues and deadline tracking for tax preparers and compliance firms.
- Insurance Claims intake, document and photo processing, policy knowledge assistants and customer portals for brokers and insurers.
- Real estate Listing sites, lead handling, CRM automation and document workflows for agencies, brokers and developers.
Guides and articles
View all guides and articles- AI development security checklist A practical checklist for keeping code, data and credentials safe when a team builds with AI tools.
- What is RAG and when do you need it? How retrieval-augmented generation lets AI answer from your documents, when it fits and how to build it well.
- RAG vs fine-tuning Two ways to make AI work with your knowledge, compared by cost, accuracy and upkeep.
- How long does it take to build an app? Realistic timelines for websites, web apps and mobile apps, and what speeds a project up or slows it down.
- How to keep customer data safe when using AI Practical steps to protect customer data when you use AI services, from data terms to access and logging.
- MCP security best practices How to choose, configure and monitor MCP servers so AI assistants get the access they need and nothing more.
AI models
View all ai models- Claude Sonnet 5 Anthropic's balance of speed and intelligence: a strong everyday model for assistants, document work, tool calling and coding.
- Gemini Embedding 2 Google's current embedding model, multimodal: it embeds text, images, video, audio and PDFs for search and retrieval.
- text-embedding-3-large OpenAI's most capable embedding model for search and retrieval, with 3,072-dimension vectors and support for English and other languages.
- text-embedding-3-small OpenAI's efficient, lowest-cost embedding model, with 1,536-dimension vectors for search, retrieval and similarity at scale.
- Cohere Embed v4 Cohere's multimodal embedding model for enterprise search, embedding text, images and mixed documents, with flexible vector sizes and long inputs.
- Cohere Rerank 4 Cohere's multilingual rerank models, which sort search results by relevance, in a best-quality Pro version and a low-latency Fast version.
MCP servers
View all mcp servers- Google Calendar Google's own Calendar MCP server lets AI list calendars and events, create, update and delete events, respond to invites and suggest times.
- Twilio Twilio's MCP servers: a hosted docs server in public beta for searching Twilio documentation, and an alpha server that exposes Twilio APIs.
- Microsoft Teams Microsoft's Teams MCP server, part of its Work IQ preview, lets AI list and read chats and channels and post messages and replies.
- Google Drive Google's own Drive MCP server lets AI search, read and create files in Google Drive, with your Google Workspace sign-in.
- OneDrive Microsoft's OneDrive MCP server, part of its Work IQ preview, lets AI find, read, create, move, share and delete files in OneDrive.
- Box Box's official MCP server lets AI search and read files, ask questions across documents with Box AI, extract data and upload files.
Glossary terms
View all glossary terms- RAG RAG, or retrieval-augmented generation, is a method where an AI system first finds relevant passages in your documents, then answers using only those passages.
- User authentication User authentication is how an application confirms who a user is, through passwords, sign-in links, single sign-on or other methods, before giving access.
- Chatbot A chatbot is software that holds a conversation with people through text or voice, answering questions or completing simple tasks.
- Embeddings Embeddings are lists of numbers that represent the meaning of text or images, so software can find items that are similar in meaning.
- Semantic search Semantic search finds results by meaning rather than exact words, so a search for "reset my login" can find an article titled "Forgot your password".
- Vector database A vector database stores embeddings, lists of numbers that represent meaning, and quickly finds the ones most similar to a query.
FAQ
Questions from healthcare teams
Have a question that is not here? Ask us directly.
Compliance depends on the whole practice, not only the software. We build with the technical safeguards HIPAA expects, such as access control, encryption and audit logs, and only use cloud and AI services that sign a business associate agreement. Your compliance team makes the final call.
No. We build tools for booking, intake, admin and internal knowledge. Medical decisions stay with clinicians.
Yes, with booking, reminders and intake forms that feed your practice system where it allows integration. See appointment scheduling.
Secure login, role-based access, encryption and audit logs, plus careful choices about which services may see which data. See user management and authentication.